Folsom, CA
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Goal D: Organization Effectiveness
Build strong connections and support for the community and employees through a commitment to local government best practices and employee development, support, and retention to meet community needs.
Success Indicators for Goal D:
| Strategy | FY 2022-23 FY 2023-24 FY 2024-25 |
FY 2025-26 FY 2026-27 |
Lead Department |
Status |
| 1. Implement multi-year staffing and succession planning for each department in consideration of projected retirements and turnover. | x | City Manager | In progress | |
| 2. Establish an enhanced employee training program that includes the latest tools in technology, local government best practices, and new customer service approaches (e.g., Folsom University 2.0, lunch and learns, “how to” videos). | x | Information Systems | Planned | |
| 3. Establish customer service standards and corresponding resource funding. |
x | City Manager | Planned | |
| 4. Establish a diversity, equity, and inclusion (DEI) program to support an environment welcoming to people of all backgrounds. | x | Human Resources | In progress | |
| 5. Actively promote continuous improvement in City operations. | x | City Manager | Ongoing |