Any person that believes they have been discriminated against on the grounds of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other category protected by State or Federal law by the City of Folsom's Public Works Department, its contractors, consultants or any other party that acts on behalf of the Public Works Department may file a Title VI complaint by completing and submitting the City's Title VI Complaint Form which can be found displayed in the City Hall lobby, located at 50 Natoma Street, Folsom, CA  95630. The form can also be obtained from the linked tabs on this page or requested by mail by calling the department at (916) 461-6712.

The City's Title VI Specialist processes complaints received no more than 180 days after the alleged incident. The Title VI Specialist will only process complaints that are complete, which include at a minimum, the following:

• Complainant's contact information
• Date of alleged act of discrimination
• Details regarding the alleged discrimination
• The complainant's signature

Once the Title VI complaint is received, the Title VI Specialist will forward the complaint to Caltrans, to be submitted to the Federal Highway Administration (FHWA) Division Office. The Title VI Specialist will also begin processing the complaint by entering said complaint into the City's Title VI Complaint Log, and conducting an internal investigation. Once a finding has been determined/received, the City's Title VI Specialist will provide said findings to the complainant within ten business days via letter and/or email.

Title VI complaints filed with Caltrans in which Caltrans is named as the Respondent will be forwarded to the Federal Highway Administration (FHWA) Division Office. The Complainant will receive a written communication confirming receipt.  

Per the FHWA Guidance Memorandum, Processing of Title VI Complaints, dated June 13, 2018, all Title VI complaints received by a sub-recipient (City of Folsom) are to be forwarded to Caltrans to be submitted to FHWA Division Office. Complaints should be sent within one business day of receipt via email to Title.VI@dot.ca.gov. If Headquarters Office of Civil Rights (HCR) determines a Title VI complaint against a sub-recipient can be investigated by Caltrans, HCR may delegate the task of investigating the complaint to Caltrans.

If the Office of Civil Rights (OCR) is delegated the responsibility of performing an investigation, OCR has 90 days to investigate the complaint. If additional time is needed, OCR will call the Complainant and inform them.

If more information is needed to resolve the case, the OCR investigator may contact the Complainant. The Complainant has ten business days from the date of the letter to send the requested information to the investigator assigned to the case.

If the investigator is not contacted by the Complainant or does not receive the additional information within ten business days, OCR can administratively close the case. A case can be administratively closed also if the Complainant no longer wishes to pursue their case.

OCR with consult with HCR regarding the disposition of the complaint. Disposition of Title VI complaint will be undertaken by HCR, through either (1) informal resolution or (2) issuance of a Letter of Finding of compliance or noncompliance with Title VI. A copy of the Letter of Finding will be sent to all parties via the Division Office.

A person may also file a complaint directly with the FHWA and/or Caltrans by the following contact information:

Federal Highway Administration                                                                                                                                              U.S. Department of Transportation                                                                                                                                      Office of Civil Rights                                                                                                                                                                      1200 New Jersey Avenue, SE                                                                                                                                                       8th Floor E81-104                                                                                                                                                                              Washington, DC  20590

California Department of Transportation                                                                                                                        Office of Civil Rights                                                                                                                                                                    Attention:  Title VI Program Branch                                                                                                                                        1823 14th Street, MS 79                                                                                                                                                                Sacramento, CA  95811                                                                                                                                                                      E-mail:  title.vi@dot.ca.gov

Should a complaint be filed with the City of Folsom Public Works Department and one with the federal or state agency simultaneously, the federal/state complaint will supersede the City's complaint and the City's complaint procedures will be suspended pending the federal/state agency's findings.

Caltrans Division of Local Assistance Federal Highway Administration Title VI Program

U.S. Department of Justice Title VI of the Civil Rights Act of 1964